"Why won't they say sorry" It's a cry that we've heard from childhood.

This course discusses:

• How much words matter (including the word 'sorry')
• The different types of apologies
• Why people may be reluctant to make an apology
• The benefits of an apology

DELIVERY MODE

Face-to-face

COURSE RESOURCES

'J Corliss: The art of a heartfelt apology, available at https://www.health.harvard.edu/blog/the-art-of-a-heartfelt-apology-2021041322366

The Apology to Australia's Indigenous Peoples:  https://www.aph.gov.au/Visit_Parliament/Art/Icons/Apology_to_Australias_Indigenous_Peoples

COURSE OUTLINE

The course will explore:

• The elements of an apology
• What benefits can flow from an apology
• The different forms that apologies can take
• The importance of the words used
• The reluctance to apologise

LEARNING OUTCOMES

By the end of this course, participants will be able to:

• Identify the key features of a genuine apology
• Identify the benefits of an apology
• Identify 'qualified apologies' and their drawbacks
• Discuss the reasons for reluctance in giving apologies, and whether these can be overcome