Working across cultures is now a common part of professional and community life. This course supports participants to develop cultural awareness, self-reflection and practical strategies for managing across cultural differences. We explore communication styles, values, ethical considerations and everyday challenges that arise in multicultural contexts. The focus is on building cultural intelligence rather than rigid rules, making this course relevant for managers, team leaders and anyone working in diverse environments.

DELIVERY MODE

• Face to Face

SUGGESTED READING

• Hofstede, G. Cultures and Organizations
• Trompenaars, F. & Hampden-Turner, C. Riding the Waves of Culture
• Hall, E. Beyond Culture
• Earley, P. & Ang, S. Cultural Intelligence

COURSE OUTLINE

• Power distance and authority.
• Individualism vs collectivism in leadership.
• Motivation, Performance, and Decision-Making.
• Risk, uncertainty, and decision-making styles.
• Managing Multicultural Teams.
• Trust-building across cultures.
• Cross-Cultural Conflict and Negotiation.
• Saving face and emotional expression.
• Ethics, Values, and Corporate Culture.
• Corporate culture vs national culture.
• Developing Cultural Intelligence and Global Mindset.
• Cultural Intelligence (CQ): cognitive, emotional, behavioural.
• Developing a global mindset.

LEARNING OUTCOMES

By the end of this course, students should be able to:

1. Understand key theories and frameworks of culture.
2. Identify how cultural differences influence management practices.
3. Communicate effectively across cultures.
4. Lead and motivate multicultural teams.
5. Manage cross-cultural conflict and ethical dilemmas.
6. Develop cultural intelligence (CQ) for global leadership.