Print this page Before You Ask for Help: Simple Technology Fixes

What do you do when an app freezes, the internet stops working, there is no sound or something suddenly disappears from your screen? Technology problems can be frustrating, but many everyday issues can be solved with a few simple checks. This practical, beginner-friendly workshop will show you how to work through common problems calmly and systematically before asking for help. Learn what to check when your device, apps, internet, sound or connections are not working as expected. You will practise simple troubleshooting techniques, learn how to understand useful error messages and discover when it is better to stop and seek help.

Bring your phone, tablet or laptop and build the confidence to tackle everyday technology problems yourself.

DELIVERY MODE

Face to face

COURSE OUTLINE

• A simple step-by-step approach to troubleshooting
• Understanding the difference between a device, app and internet problem
• Troubleshooting apps
• Basic checks when the internet or Wi-Fi is not working
• Simple checks for Bluetooth and connected devices, as well as sound
• Checking common settings that may have changed accidentally
• Understanding useful error messages and warnings
• Checking for updates and understanding why they matter
• Using built-in help and searching for solutions safely
• Knowing when not to keep trying and when to ask for help
• How to explain a technology problem clearly when asking someone for assistance

LEARNING OUTCOMES

By the end of this course, students should be able to:

• Follow a simple, logical process when a technology problem occurs
• Identify whether a problem may relate to the device, an app, internet connection or a setting
• Try appropriate basic fixes for common everyday technology problems
• Read error messages more carefully and identify useful information
• Find reliable help for common technology problems
• Recognise when they should stop troubleshooting and seek assistance
• Feel more confident responding when technology does not work as expected