Using Zoom | FAQ

Do I need any special equipment?
All you need is a device (computer, tablet or smartphone) with a microphone, speakers, an email address and an internet connection. You can test your device works with this link: https://zoom.us/test

Will I need to download a special app or program?
No. You will be sent an email with a link to join the class by the tutor/lecturer at least 24 hours before the class starts. If you don’t see an email from your tutor, check your spam/junk mail in case the email is there. All you need to do is click on that link and follow the prompts to join the class.

How secure is Zoom?
Zoom have taken a number of measures to improve security recently. All our classes will use Zoom generated passwords. These are very hard to crack and ensure that only those people invited can join a meeting. It is not possible for anyone but the tutor to record the session and our tutors will NOT be recording WEA classes. Although nothing is ever 100% secure we are confident that we have taken the measures required for you to be safe using Zoom.

Will we still be able to talk with our classmates and ask questions?
Yes. You will be able to share ideas, and ask and answer questions just as you would in the classroom. In fact the tutor can even assign group tasks for you to work on in separate classrooms and pop into the rooms to see how you are going.

Do I have to attend at the stated time or can I access the lecture at a time that suits me?
All classes take place in real time so you need to join the class at the stated time. You will need to join the class with the link provided by the tutor 5-10 minutes before it starts to ensure everything is working on your device.

What happens if I join a class and then find I don’t like this way of learning?
We think this is unlikely as the technology is easy to use and the experience is just like a class room, but if you do find it doesn’t work for you then please contact us and we wil be happy to discuss other options.

Got another question? Please contact us and we can help.