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Identify Hazards, Assess and Control Safety Risks

In any history there are ample opportunities for accidents to occur. Just look at the tools, equipment, machinery and chemicals you might be required to use and the environment in which you work, not to mention the work processes: bending, lifting, carrying heavy objects and handling contaminated waste. An then there is the unpredictability of movement by customers, event traffic and other employees. One might question how it’s possible to carry out duties in a hazardous... [More]
$70 Limited inc GST
Identify Hazards, Assess and Control Safety Risks

In any history there are ample opportunities for accidents to occur. Just look at the tools, equipment, machinery and chemicals you might be required to use and the environment in which you work, not

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST

Plan and Cost Basic Menus

Menu planning and costing is a journey of discovery. What do your customers really want? How can you meet their and your organisation’s needs? How much do meals cost to make? How much should you sell them for? And, perhaps most importantly, how can you help make your business a success? It’s time to take your first step on the path to learn the answers to these questions and more. COURSE CONTENT Section 1: Identify customer preferences. Section 2: Plan menus. Section 3: Cost menus.... [More]
$70 Limited inc GST
Plan and Cost Basic Menus

Menu planning and costing is a journey of discovery. What do your customers <em>really</em> want? How can you meet their and your organisation’s needs? How much do meals cost to make? How much should

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST

Manage Finances within a Budget

Everyone at some point in their life has made a budget. Have you ever wanted something that you had to save for? A new bike? A new pair of shoes? The latest computer game? Or, later in life, maybe a car or house? If so, then you probably set yourself a goal, calculated what you needed to save each week and worked towards achieving your goal. In other words, you prepared a budget and managed your finances to achieve the desired results. Budgeting in business is essentially the same.... [More]
$70 Limited inc GST
Manage Finances within a Budget

Everyone at some point in their life has made a budget. Have you ever wanted something that you had to save for? A new bike? A new pair of shoes? The latest computer game? Or, later in life, maybe a

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST

Prepare and Monitor Budgets

Have you ever prepared a budget? Have you ever planned to achieve a goal, worked out how much you can afford each week and what expenses you might have to pay to reach the goal? Planning a holiday is a lot like planning a budget. You decide on your destination (the goal), calculate your expenses (airfares, accommodation, new clothes, spending money) and establish a plan for how to earn the income required to achieving your holiday. Using budgets in the business world is essentially... [More]
$70 Limited inc GST
Prepare and Monitor Budgets

Have you ever prepared a budget? Have you ever planned to achieve a goal, worked out how much you can afford each week and what expenses you might have to pay to reach the goal?<br/><p><br/>Planning a

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST

Handle and Serve Cheese

Cheese is one of the most versatile foods on any menu. You can serve it as a starter before the main course, a snack instead of a more filling meal, or even for dessert! It can be served at any function, from a casual get-together to a formal wedding reception; anytime, from a child’s birthday party in the day to an elegant cocktail part that does into the night; at any place: a table for two, an outdoor event, or a large hotel buffet. Chefs are becoming more creative with cheese... [More]
$70 Limited inc GST
Handle and Serve Cheese

Cheese is one of the most versatile foods on any menu. You can serve it as a starter before the main course, a snack instead of a more filling meal, or even for dessert! It can be served at any

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST

Coordinate Cooking Operations

Some kitchens are unorganised chaos. Some are efficient and productive. What do you think creates these very different environments? How much does the person conducting the daily operation of a kitchen influence its efficiency and productivity? Take a moment to think about what skills and knowledge the senior chef, catering manager or others in charge of the kitchen must have to create an efficient and productive working environment. Basic management skills such as planning and... [More]
$70 Limited inc GST
Coordinate Cooking Operations

Some kitchens are unorganised chaos. Some are efficient and productive. What do you think creates these very different environments?<br/><p><br/>How much does the person conducting the daily

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST

Manage Quality Customer Service

Think about the last time you did something simple yet beneficial for someone: giving a gift, offering assistance, or donating money. Undoubtedly, the recipient felt better, but chances are that you felt an inner satisfaction too. When we think of service, we usually think of helping another person or organisation. Now take this concept of service into a work environment. Imagine that you know how to not only meeting but exceed your customers' expectations. As a result, they become... [More]
$70 Limited inc GST
Manage Quality Customer Service

Think about the last time you did something simple yet beneficial for someone: giving a gift, offering assistance, or donating money. Undoubtedly, the recipient felt better, but chances are that you

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST

Interact with Customers

Think about the last time you served someone in a simple yet beneficial way – giving a gift, offering help, or donating money. Undoubtedly, the recipient felt better, but chances are that you felt an inner satisfaction too. When we think of service, we usually think of interacting with another person or organisation in a positive way. Now take this concept of service into a work environment. Imagine that you interact with your customers in a way that not only meets but exceeds... [More]
$70 Limited inc GST
Interact with Customers

Think about the last time you served someone in a simple yet beneficial way – giving a gift, offering help, or donating money. Undoubtedly, the recipient felt better, but chances are that you felt an

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST

Develop and Implement a Food Safety Program

Why should a food business have a food safety program? What are the benefits to the business? Many people in the hospitality industry don’t understand the role of an effective food safety program; they just follow the procedures without understanding their importance. There is now extensive and detailed food safety legislation to control how a food business can operate with legislation now requiring food businesses to have a food safety program. After all, a food safety program is... [More]
$70 Limited inc GST
Develop and Implement a Food Safety Program

Why should a food business have a food safety program? What are the benefits to the business? Many people in the hospitality industry don’t understand the role of an effective food safety program;

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST

Develop and Implement Marketing Strategies

These days it is virtually impossible to avoid marketing. Turn on the radio or television, open your letterbox, access the internet, read the newspaper, or simply go to the shops or walk down the street; no matter where you go or what you do, companies are doing everything they can to capture your attention and convince you to act now, ‘sign-up’ or ‘buy now’. Images, slogans, catchy turns, signs and special offers are just some of the effective techniques used to win you over.... [More]
$70 Limited inc GST
Develop and Implement Marketing Strategies

These days it is virtually impossible to avoid marketing. Turn on the radio or television, open your letterbox, access the internet, read the newspaper, or simply go to the shops or walk down the

...
Self paced
Approximately 60 hours
180 maximum days to complete
2017-08-18 2017-08-18
Venue TBA
$70 Limited inc GST