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Developing and Maintaining Quality Customer Service

If you already have the skills to make a good first impression then find out how you can develop and maintain your customer service relationship so your customers return to you each and every time. Learn how to: identify and meet different customers' needs and wants, establish ongoing relationships with your customers, constructively deal with angry and difficult customers. COURSE OUTLINE Morning Session Overview/introductions Quality customer service What is quality customer... [More]
$150 Limited GST free
Developing and Maintaining Quality Customer Service

<p>If you already have the skills to make a good first impression then find out how you can develop and maintain your customer service relationship so your customers return to you each and every time.

...
$150 Limited GST free
Developing and Maintaining Quality Customer Service

<p>If you already have the skills to make a good first impression then find out how you can develop and maintain your customer service relationship so your customers return to you each and every time.

...

Touch Type with Typequick

Become one the estimated 20% of computer users who use the keyboard correctly. This is a course for those who wish to gain keyboard and typing skills, and confidence in using a personal computer by using the successful Australian software Typequick Professional. This course is intended for people who wish to learn to touch type from scratch, two-fingered typists, and those with bad typing habits. Please note: This training will be delivered in a computer room in a Microsoft Windows... [More]
$285 Limited GST free
Touch Type with Typequick

<p>Become one the estimated 20% of computer users who use the keyboard correctly. This is a course for those who wish to gain keyboard and typing skills, and confidence in using a personal computer by

...
$285 Limited GST free
Touch Type with Typequick

<p>Become one the estimated 20% of computer users who use the keyboard correctly. This is a course for those who wish to gain keyboard and typing skills, and confidence in using a personal computer by

...
$285 Limited GST free
Touch Type with Typequick

<p>Become one the estimated 20% of computer users who use the keyboard correctly. This is a course for those who wish to gain keyboard and typing skills, and confidence in using a personal computer by

...

Personality Types, Temperament and Team Working

Personality clash is a common way of describing how different ways of behaving at work can cause problems. Personality theories have been used to explain the consistent patterns of our behaviour and provide insights into our individual needs, values and abilities. In this course you will explore your individual personality, increase your understanding of other people’s personalities and how to improve your relationships with people at work. COURSE OUTLINE Morning Session... [More]
$150 Limited GST free
Personality Types, Temperament and Team Working

<p>Personality clash is a common way of describing how different ways of behaving at work can cause problems. Personality theories have been used to explain the consistent patterns of our behaviour

...

Communication Essentials for Managers and Team Leaders

To work better with people requires you to influence those who work for you in a positive manner. This course will assist you to achieve your business goals through effective, assertive communication. COURSE OUTLINE Morning Overview/introductions Styles of communication What is positive assertive behaviour? Your rights and responsibilities as a Manager/ Team Leader What you say and do counts Language and the right words Body language and non-verbals Afternoon Effective... [More]
$150 Limited GST free
Communication Essentials for Managers and Team Leaders

<p>To work better with people requires you to influence those who work for you in a positive manner. This course will assist you to achieve your business goals through effective, assertive

...

Organise the Import and Export of Goods

This course will show you how to establish and operate an import/export business and will cover logistics, documentation, trade terms, international marketing, finance, payment terms and risk management. A comprehensive 125 page reference of documentation examples and information about Import/Export will be provided to each student. This manual has been written by the tutor and has been endorsed by various Institutions, Tafe Colleges, Universities and several government... [More]
$150 Limited GST free
Organise the Import and Export of Goods

<p>This course will show you how to establish and operate an import/export business and will cover logistics, documentation, trade terms, international marketing, finance, payment terms and risk

...