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Business Skills


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Organise the Import and Export of Goods

This course will show you how to establish and operate an import/export business and will cover logistics, documentation, trade terms, international marketing, finance, payment terms and risk management. A comprehensive 125 page reference of documentation examples and information about Import/Export will be provided to each student. This manual has been written by the tutor and has been endorsed by various Institutions, Tafe Colleges, Universities and several government... [More]
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Touch Type with Typequick

Become one the estimated 20% of computer users who use the keyboard correctly. This is a course for those who wish to gain keyboard and typing skills, and confidence in using a personal computer by using the successful Australian software Typequick Professional. This course is intended for people who wish to learn to touch type from scratch, two-fingered typists, and those with bad typing habits. Please note: This training will be delivered in a computer room in a Microsoft Windows... [More]
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Communication Essentials for Managers and Team Leaders

To work better with people requires you to influence those who work for you in a positive manner. This course will assist you to achieve your business goals through effective, assertive communication. COURSE OUTLINE Morning Overview/introductions Styles of communication What is positive assertive behaviour? Your rights and responsibilities as a Manager/ Team Leader What you say and do counts Language and the right words Body language and non-verbals Afternoon Effective... [More]
Communication Essentials for Managers and Team Leaders
$119 GST free / $107
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Strategic Thinking & Innovation

Strategic Thinking requires innovation and creativity and includes a research phase to examine the voice of the customer, the employee and industry best practices. It is a process of examining everything we do in our various roles, understanding the needs of our customers and ensuring that all of this is linked to clearly defined strategic imperatives. This course will examine the methods and models used including group based planning processes, explore the language of strategic... [More]
$119 GST free / $107
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Coaching and Mentoring in the Workplace

In recent years the concepts of the ‘manager as coach’ and mentoring in the workplace have become accepted alternatives to the traditional management styles. This course expands on the existing philosophies of coaching as a means of directing, motivating and inspiring others to achieve peak performance and organisational goals. Mentoring has been repeatedly shown to be a valuable technique for assisting people to achieve their potential. This program explores each of these... [More]
Coaching and Mentoring in the Workplace
$119 GST free / $107
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Managing People

A manager’s role is to bring out the best in people. In this course you will learn how to choose the right communication technique to get your message across, give specific feedback about individual performance, identify your conflict management style and its impact on others and how to manage workplace performance and interpersonal difficulties to achieve positive outcomes. COURSE OUTLINE Morning Communicating messages, ideas and information Feedback as a management tool Afternoon... [More]
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