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Organise the Import and Export of Goods

How to establish and operate an import/export business: logistics, documentation, trade terms, international marketing, finance, payment terms and risk management. A comprehensive 125 page reference of documentation examples and information about Import/Export will be provided to each student. Please bring a pen and notepad to this course. CONTENT International Trade – an overview Risk management Incoterms Methods of payment Pricing in international trade The role of customs... [More]
$150 Limited GST free
Organise the Import and Export of Goods

<p>How to establish and operate an import/export business: logistics, documentation, trade terms, international marketing, finance, payment terms and risk management. A comprehensive 125 page

...

Touch Type with Typequick

Become one the estimated 20% of computer users who use the keyboard correctly. This is a course for those who wish to gain keyboard and typing skills, and confidence in using a personal computer by using the successful Australian software Typequick Professional. This course is intended for people who wish to learn to touch type from scratch, two-fingered typists, and those with bad typing habits. Please note: This training will be delivered in a computer room in a Microsoft Windows... [More]
$285 Limited GST free
Touch Type with Typequick

<p>Become one the estimated 20% of computer users who use the keyboard correctly. This is a course for those who wish to gain keyboard and typing skills, and confidence in using a personal computer by

...

Communication Essentials for Managers and Team Leaders

To work better with people requires you to influence those who work for you in a positive manner. This course will assist you to achieve your business goals through effective, assertive communication. COURSE OUTLINE Morning Overview/introductions Styles of communication What is positive assertive behaviour? Your rights and responsibilities as a Manager/ Team Leader What you say and do counts Language and the right words Body language and non-verbals Afternoon Effective... [More]

This course has no current classes. Please the waiting list.

Effective Communication for Managers and Supervisors

An important key to being a successful a manager is the ability to influence those you work with in a positive manner. This course has been designed to assist managers and supervisors achieve their goals through positive, assertive communication. Learn how to: Identify your personal style, compare assertive/ non assertive behaviours, use assertive language, avoid unintentional defensive or aggressive messages, deal with aggression, and apply assertive techniques. COURSE OUTLINE... [More]

This course has no current classes. Please the waiting list.

Creating High Performance Teams

Get the right mix of people and tasks to achieve results, build trust and team cohesion as well as the best way to coach and mentor your team! In this interactive course learn all about teams and what makes them work and not work and gain practical techniques and strategies to create and effectively manage work teams. COURSE OUTLINE Morning Overview/introductions What is a team? Groups vs teams What are the different team roles? Creating a high performance team Tasks, people and... [More]

This course has no current classes. Please the waiting list.

Developing Quality Customer Service

If you already have the skills to make a good first impression then find out how you can develop and maintain your customer service relationship so your customers return to you each and every time. Learn how to: identify and meet different customers' needs and wants, establish ongoing relationships with your customers, constructively deal with angry and difficult customers. COURSE OUTLINE Overview/introductions Quality customer service What is quality customer service? Who are your... [More]

This course has no current classes. Please the waiting list.

Managing Stress & Improving Wellbeing in the Workplace

This course focuses on how the mind, body and our approach to life can influence the way we deal with and reduce stress. Learn practical and well researched techniques and strategies to manage the stresses in your life and increase your sense of wellbeing. You will have the opportunity to meditate, identify what works for you and discover different ways of reducing stress. COURSE OUTLINE Overview/introductions What is stress?: The mind body connection, Symptoms of stress, Assessing... [More]

This course has no current classes. Please the waiting list.

Managing People: An Introduction

A manager’s role is to bring out the best in people. In this course you will learn how to choose the right communication technique to get your message across, give specific feedback about individual performance, identify your conflict management style and its impact on others and how to manage workplace performance and interpersonal difficulties to achieve positive outcomes. COURSE OUTLINE Communicating messages, ideas and information Feedback as a management tool Conflict managing... [More]

This course has no current classes. Please the waiting list.

Understanding Personality in the Workplace

Personality clash is a common way of describing how different ways of behaving at work can cause problems. Personality theories have been used to explain the consistent patterns of our behaviour and provide insights into our individual needs, values and abilities. In this course you will explore your individual personality, increase your understanding of other people’s personalities and how to improve your relationships with people at work. COURSE OUTLINE Overview/introductions... [More]

This course has no current classes. Please the waiting list.