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Managing People

A manager’s role is to bring out the best in people. In this course you will learn how to choose the right communication technique to get your message across, give specific feedback about individual performance, identify your conflict management style and its impact on others and how to manage workplace performance and interpersonal difficulties to achieve positive outcomes. COURSE OUTLINE Morning Communicating messages, ideas and information Feedback as a management tool Afternoon... [More]
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Touch Type with Typequick

Become one the estimated 20% of computer users who use the keyboard correctly. This is a course for those who wish to gain keyboard and typing skills, and confidence in using a personal computer by using the successful Australian software Typequick Professional. This course is intended for people who wish to learn to touch type from scratch, two-fingered typists, and those with bad typing habits. Please note: This training will be delivered in a computer room in a Microsoft Windows... [More]
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There are places available

Harnessing Potential for Innovation in the Workplace

When organisations and teams harness creativity and effectively utilise the diverse strengths of their members, they can innovate and so gain competitive advantage. This course will highlight differences in how people define innovation and explore techniques that use personality type in the innovation process. Improve your innovation potential by harnessing the insights that can be gained from personality type on this interactive and engaging one day course COURSE OUTLINE Overview... [More]
Harnessing Potential for Innovation in the Workplace
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The Dark Triad - Bullying Behaviour and Managing the Impact in the Workplace

The Dark Triad is a group of three personality types: narcissism, Machiavellism and psychopathy that all have somewhat malevolent connotation. Individuals who possess characteristics of any of these personality types are likely to be selfish, possess a grandiose sense of importance, feel an increased sense of entitlement, are often pre-occupied with dominance and power and will use aggressive tactics such as manipulation and exploitation to get whatever it is that they feel that... [More]
The Dark Triad - Bullying Behaviour and Managing the Impact in the Workplace
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Communication Essentials for Managers and Team Leaders

To work better with people requires you to influence those who work for you in a positive manner. This course will assist you to achieve your business goals through effective, assertive communication. COURSE OUTLINE Morning Overview/introductions Styles of communication What is positive assertive behaviour? Your rights and responsibilities as a Manager/ Team Leader What you say and do counts Language and the right words Body language and non-verbals Afternoon Effective... [More]
Communication Essentials for Managers and Team Leaders
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Personality Types, Temperament and Team Working

Personality clash is a common way of describing how different ways of behaving at work can cause problems. Personality theories have been used to explain the consistent patterns of our behaviour and provide insights into our individual needs, values and abilities. In this course you will explore your individual personality, increase your understanding of other people’s personalities and how to improve your relationships with people at work. COURSE OUTLINE Morning Session... [More]
Personality Types, Temperament and Team Working
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Developing and Maintaining Quality Customer Service

If you already have the skills to make a good first impression then find out how you can develop and maintain your customer service relationship so your customers return to you each and every time. Learn how to: identify and meet different customers' needs and wants, establish ongoing relationships with your customers, constructively deal with angry and difficult customers. COURSE OUTLINE Morning Session Overview/introductions Quality customer service What is quality customer... [More]
Developing and Maintaining Quality Customer Service
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There are places available