Managing People: An Introduction

This course has no current classes. Please the waiting list.

A manager’s role is to bring out the best in people. In this course you will learn how to choose the right communication technique to get your message across, give specific feedback about individual performance, and identify your conflict management style and its impact on others and how to manage workplace performance and interpersonal difficulties to achieve positive outcomes.

*Communicating to staff

    • Sending and receiving information
    • Advantages and disadvantages of verbal and written communication
    • 7c’s of communication
    • Deciding on the right approach
  • Giving feedback
    • Your feedback experience
    • Feedback techniques
    • Feedback tips and process
    • Plan to give feedback
  • Conflict management styles
    • 5 conflict handling modes
    • Flight, flight and flow
    • Appropriate use of different modes
  • Addressing performance issues
    • Managing poor/ under performance issues?
    • Difference between giving feedback and managing performance
    • A 6 step model


  1. Discuss the advantages and disadvantages of verbal and written communication techniques.
  2. Select appropriate communication techniques for different situations.
  3. Plan and prepare a constructive feedback session.
  4. Identify preferred conflict management approach.
  5. Identify strategies for dealing with under-performance issues.