Managing People: An Introduction

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A manager’s role is to bring out the best in people. In this course you will learn how to choose the right communication technique to get your message across, give specific feedback about individual performance, identify your conflict management style and its impact on others and how to manage workplace performance and interpersonal difficulties to achieve positive outcomes.


  • Communicating messages, ideas and information
  • Feedback as a management tool
  • Conflict managing styles
  • Managing under-performance


  1. Discuss the advantages and disadvantages of verbal and written communication techniques
  2. Select appropriate communication techniques for different situations
  3. Plan and prepare a constructive feedback session
  4. Identify preferred conflict management approach
  5. Identify strategies for dealing with under-performance issues