Effective Communication for Managers and Supervisors

This course has no current classes. Please the waiting list.

An important key to being a successful a manager is the ability to influence those you work with in a positive manner. This course has been designed to assist managers and supervisors achieve their goals through positive, assertive communication. Learn how to: Identify your personal style, compare assertive/ non assertive behaviours, use assertive language, avoid unintentional defensive or aggressive messages, deal with aggression, and apply assertive techniques.


COURSE OUTLINE

  • Defining Assertiveness
  • 3 Styles of communication
  • Communication situations
  • Assertive language
  • Non verbal communication
  • Skills practice and feedback


PLANNED LEARNING OUTCOMES
By the end of this course, students should be able to:

  1. Identify personal communication style.
  2. Compare assertive/non assertive behaviours.
  3. Identify and apply assertive language.
  4. Apply assertive techniques.