Communication Essentials for Managers and Team Leaders

This course has no current classes. Please the waiting list.

To work better with people requires you to influence those who work for you in a positive manner. This course will assist you to achieve your business goals through effective, assertive communication.


  • Overview/introductions
  • Styles of communication
  • What is positive assertive behaviour?
  • Your rights and responsibilities as a Manager/ Team Leader
  • What you say and do counts
  • Language and the right words
  • Body language and non-verbals


  • Effective communication techniques for different workplace situations
  • What else?
  • Advance communication techniques
  • Effective communication action plan
  • Review

By the end of this course, students should be able to:

  1. identify your personal communication style
  2. use positive language
  3. avoid unintentional defensive or aggressive messages
  4. deal with aggression
  5. apply assertive techniques