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Communication Essentials for Managers and Team Leaders

$150 Limited GST free
Communication Essentials for Managers and Team Leaders

<p>To work better with people requires you to influence those who work for you in a positive manner. This course will assist you to achieve your business goals through effective, assertive

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To work better with people requires you to influence those who work for you in a positive manner. This course will assist you to achieve your business goals through effective, assertive communication.


COURSE OUTLINE
Morning

  • Overview/introductions
  • Styles of communication
  • What is positive assertive behaviour?
  • Your rights and responsibilities as a Manager/ Team Leader
  • What you say and do counts
  • Language and the right words
  • Body language and non-verbals

Afternoon

  • Effective communication techniques for different workplace situations
  • What else?
  • Advance communication techniques
  • Effective communication action plan
  • Review


PLANNED LEARNING OUTCOMES
By the end of this course, students should be able to:

  1. identify your personal communication style
  2. use positive language
  3. avoid unintentional defensive or aggressive messages
  4. deal with aggression
  5. apply assertive techniques