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Interact with Customers

$70 Limited inc GST
Interact with Customers

Think about the last time you served someone in a simple yet beneficial way – giving a gift, offering help, or donating money. Undoubtedly, the recipient felt better, but chances are that you felt an

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Self paced
Approximately 60 hours
180 maximum days to complete
2017-12-18 2017-12-18
Venue TBA
$70 Limited inc GST
Think about the last time you served someone in a simple yet beneficial way – giving a gift, offering help, or donating money. Undoubtedly, the recipient felt better, but chances are that you felt an inner satisfaction too. When we think of service, we usually think of interacting with another person or organisation in a positive way.


Now take this concept of service into a work environment.


Imagine that you interact with your customers in a way that not only meets but exceeds their expectations. As a result, they became more loyal to you and your organisation. They refer their family, friends and colleagues.


Your profits increase and business grows, so they hire more people. You get recognition, a bonus, a pay rise or a promotion. You feel motivated to do even more…


Now who is getting the benefit of your good service and skilful interactions with customers?


Everyone!


It’s up to you to learn how to interact with your customers to create the positive results you are looking for – personally and professionally.


COURSE CONTENT

  • Section 1: Great and serve customers.
  • Section 2: Work with others to deliver service.
  • Section 3: Provide feedback on customer service.

TERMS AND CONDITIONS

  • Course material will be accessible only for 6 months from payment date. Extensions will be granted only in the case where WEA Sydney’s website is not accessible due to maintenance or other technical issues.
  • Once your enrolment has been processed you will be issued with a password within 48 hours sent to the email you provided. This will provide 24 hour access to on-line course material, test and other resources. This will be sent to the email address you have provided.
  • No qualifications or special knowledge of a subject is required unless specified.
  • A certificate is issued automatically once the course test is completed with a 90% success rate.

REFUND POLICY

  • Once you log into the course, no refunds will be issued.
  • Refunds/Deferral (into a different course) are processed only within 29 days after the issue of the log-in and only in cases when the log-in was NEVER used.

Please note WEA Sydney’s e-Learning Program operates under a different Refund Policy than the in-house WEA Program.