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Manage Quality Customer Service

$70 Limited inc GST
Manage Quality Customer Service

Think about the last time you did something simple yet beneficial for someone: giving a gift, offering assistance, or donating money. Undoubtedly, the recipient felt better, but chances are that you

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Self paced
Approximately 60 hours
180 maximum days to complete
2017-12-12 2017-12-12
Venue TBA
$70 Limited inc GST
Think about the last time you did something simple yet beneficial for someone: giving a gift, offering assistance, or donating money. Undoubtedly, the recipient felt better, but chances are that you felt an inner satisfaction too. When we think of service, we usually think of helping another person or organisation.


Now take this concept of service into a work environment.


Imagine that you know how to not only meeting but exceed your customers' expectations. As a result, they become more loyal to you and your organisation. They refer their family, friends and colleagues. Your establishment’s profits increase and business grows, so they hire more people. You get recognition, a bonus, a pay rise or a promotion. You feel motivated to do even more.


Now who is getting the benefit of your good service?


Everyone!


It’s up to you to manage quality customer service so you and your team can create the positive results you’re looking for.


COURSE CONTENT

  • Section 1: Develop quality customer service practices.
  • Section 2: Manage the delivery of quality service.
  • Section 3: Monitor and adjust customer service

TERMS AND CONDITIONS

  • Course material will be accessible only for 6 months from payment date. Extensions will be granted only in the case where WEA Sydney’s website is not accessible due to maintenance or other technical issues.
  • Once your enrolment has been processed you will be issued with a password within 48 hours sent to the email you provided. This will provide 24 hour access to on-line course material, test and other resources. This will be sent to the email address you have provided.
  • No qualifications or special knowledge of a subject is required unless specified.
  • A certificate is issued automatically once the course test is completed with a 90% success rate.

REFUND POLICY

  • Once you log into the course, no refunds will be issued.
  • Refunds/Deferral (into a different course) are processed only within 29 days after the issue of the log-in and only in cases when the log-in was NEVER used.

Please note WEA Sydney’s e-Learning Program operates under a different Refund Policy than the in-house WEA Program.