Microsoft Outlook is an essential tool for communication and organisation. This practical course is designed for adult learners and seniors who want to confidently send and receive emails, organise contacts and manage appointments using Outlook's calendar. Participants will also learn simple strategies for recognising suspicious emails and protecting themselves from common online scams. With clear demonstrations, hands-on practice and plenty of support, this course helps build the confidence needed to stay connected and manage everyday digital communication with ease. No previous experience is required.

DELIVERY MODE

Hybrid (Face to face and online simultaneously)

COURSE OUTLINE

• Getting Started
• Understanding the Inbox
• Reading an Email
• Sending an Email
• Replying & Forwarding
• Attaching Files
• Organising your Email
• Using the Calendar
• Safety Tips
• Practice Time
• Summary

LEARNING OUTCOMES

By the end of this course, students should be able to:

• Feel comfortable using Microsoft Outlook in their everyday lives.
• Send and receive emails confidently, reply to messages, and attach photos or documents when needed.
• Use the calendar to keep track of appointments, set reminders, and stay organised.
• Understand how to save and manage contacts and recognise which emails are safe to open.
• Feel more connected, able to communicate with family, friends, and essential services using a tool they can trust and use with ease.

ADDITIONAL INFORMATION

This course is delivered in a friendly, supportive environment designed for adult learners and seniors. No prior computer experience is required. Participants should bring their own device, such as a laptop. Learners are encouraged to progress at their own pace, with plenty of guidance, patience, and practical examples to help build confidence using technology in everyday life.